Is the agency a licensed private home care provider?
You will want to choose an agency that is licensed in the state of Georgia and follows all Department of Community Health rules and regulations.
Is the agency bonded and insured?
You will want to ask if the agency is insured if there is an accident or injury in your home. As well as if they are bonded in the event something is broken, goes missing or is theft.
How many years of experience does your agency have providing Home Care?
Be sure the agency has the experience you will need when finding the right caregiver confidentially. Also, ask who owns and operates the agency.
Does the agency have a Registered Nurse establish and oversee all care plans?
Be sure the agency has an RN supervisor for all caregivers.
Does the agency require background checks on all employees?
You will want to be sure all caregivers have a clear background check before they enter your home.
Does the agency require training for caregivers to keep up with all changes in home care?
Be sure the agency offers caregiver in-service training.
Do you have backup caregivers if my caregiver has an emergency or becomes ill?
You will want to be sure the agency has the availability to cover with a backup caregiver in the event of unforeseen emergencies or illness.
Do you offer 24/7 on-call services?
You should be able to reach your agency 24 hours a day 7 days a week.
How much do you charge for your services?
The agency should be able to provide rates upfront upon request depending on the service area and hours needed. Ask if rates vary for nights, weekends, or holidays.
Is there a daily minimum of service hours required?
This varies from agency to agency.
How often are you billed?
Verify how often you will receive a bill and how payment can be made.
Do you accept long-term care insurance?
If you have long-term care insurance, verify the agency has the capability to bill your insurance company directly.
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